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How do I choose my flights? | | If you have elected to purchase your flights through the cruise line, the cruise line will assign your flight schedule and you may not know your flight schedule until approximately 21-30 days prior to your departure. You may select specific flights by purchasing an Air Deviation. An Air Deviation, also referred to as customizing your flights, allows you to request specific dates, times, airlines, air cities, or nonstop flights. The cruise lines charge $35-$75 per person, plus any additional airfare costs to make this request. The benefit of an Air Deviation is that it confirms you on a preferred flight schedule. Without an air deviation, we are unable to guarantee specific flight times, schedules, or nonstop flights. In addition, if people from two or more staterooms are traveling together, we are unable to guarantee that they will all share the same flight schedule unless an Air Deviation is requested. If you are purchasing your flights independently of the cruise line, you will want to inquire about the appropriate flight schedules when you purchase your cruise. Keep in mind, you will want to allow ample time to arrive to the pier on the day of the cruise's departure in case there are airline delays. Additionally, due to the disembarkation process, you will require several hours between when the cruise ship returns to port and when you must be at the airport for your return flight. We strongly encourage you to speak with our Customer Service representatives or you Vacation Consultant to obtain specific guidelines for your particular cruise.
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When will I get my air schedule? | | Cruise lines generally assign flights approximately 21 days prior to departure. Only then will you know your airline and flight schedule. You may request to customize your flights for an additional fee, plus any additional airfare costs. Without doing so, we are unable to guarantee seat assignments, non-stop flights, specific flight times, or a specific airline. In addition, we are unable to guarantee the same flight schedule if more than one cabin is booked and are traveling together. If these are important to you, we recommend customizing your flights. In some cases, custom flight itineraries may not be an option.
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Can I fly the night before sailing? | | Most cruise lines offer pre-night packages that you can purchase at an additional cost. The space is limited for these, so it is best to book them early. Purchasing a pre-night benefits you since it will provide you with extra time to make it to the cruise if you experience flight delays or inclement weather.
Should you not be able to book a pre-night through the cruise line, you may also reserve a room on your own and customize your flight schedule with an Air Deviation. There is a non-refundable fee to do this, in addition to any increased airfare cost. | | top | | |
How will I know if there have been changes made to my flight itinerary? | | We highly recommend that you contact the airline prior to departure to reconfirm your flights. If we receive notification of a schedule change, we will make every effort to contact you with that information. However, there are many instances in which we are not apprised of changes in flight schedules.
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What happens if my flight is delayed for the cruise? | | If you purchased airfare through the cruise line, both the cruise line and airline will work to assist in getting you to the ship . In the event of minor scheduling delays or flight cancellations, speak to the airline first, to find out when you will be able to depart. Then, contact our Customer Service Department, who will alert the cruise line to your situation. If your delay is only minor, we may be able to have the transfer shuttle meet you as planned. For major delays and flight cancellations, the resolutions are determined on a case-by-case basis. In some instances, the airline will fly you to the next port of call. In other instances, the airline may provide hotel accommodations or other options. If you purchased airfare independently of the cruise line, you will need to work directly with the airline. In either case, we recommend advising the airline that you are on your way to meet a cruise ship. The airline may then prioritize you above other passengers. Please consider the purchase of travel insurance, as there may be times when the airline and cruise line cannot help you, but the insurance can.
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What is a fuel surcharge, and how much is it? | | As we are all well aware, due to the increased cost of fuel, many airlines may impose a fuel surcharge. This additional charge, which typically range from $20.00 - $60.00 per person, need to be paid in cash at the airport on the day of your departure. In some cases, these may be collected in advance. We will do everything possible to get your tickets at the lowest price. However, we cannot be responsible for vendor surcharges.
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If I don't purchase airfare through the cruise line, how will I get to the ship from the airport? | | Many cruise lines offer transportation from the airport to the pier for their guests. The cost for this service varies, and in most cases, may be paid in advance. Reservations for this service are typically accepted up until approximately 3 weeks prior to your departure, and you may often choose a one-way or round-trip service. The cruise line will need to know your flight itinerary at the time of purchase so that they may coordinate the transfer service. If purchasing the transfers in advance is not an option, you may typically purchase them at the airport on the day of the cruise's departure. To do this, proceed to the baggage claim area and see the cruise line's representative to inquire about being added to their transfer manifest. Guests who do not purchase the transfer service through the cruise line are responsible for their own transportation to and from the pier.
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How do I get to the ship? | | If you are driving to the port, there is often parking available for a daily fee, at the port. Websites for the various ports will always include driving directions and other general information about that particular port. If you are flying to the port, you can either purchase transfers from the airport to the ship, or take a cab from the airport. Most cruise lines will include transfers automatically in cases where airline arrangements are included in the cruise package, however in some cases the transfers may involve an additional fee. In cases where air is not included as part of the cruise package, transfers can be added for an additional fee.
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Can I park at the pier? | | Yes. Most ports offer parking near the pier, for a daily fee.
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