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Frequently Asked Questions

  When and how do I get my travel documents?
  Carnival Cruise Line
  Celebrity Cruise Line
  Royal Caribbean Cruise Line
  Azamara Cruise Line
  Norwegian Cruise Line
  Holland America

When and how do I get my travel documents?
In most cases, documents will be delivered within 10 days of departure date. Documents may be delivered in a variety of ways, including regular mail and email, depending on the type of package you reserve. In some cases, it may not be necessary to receive actual tickets, as e-tickets are sometimes utilized. Once you have secured your reservation, you will receive further details as to how your documents will arrive. If you have a cruise-only reservation, it may be necessary to pick your travel documents up the day of departure at the pier. For reservations that include airfare, you can make arrangements to set up an overnight delivery. The cruise line or tour operator may arrange your reservation to be e-ticketed; in this instance, an email confirmation with your itinerary will be sent to you.
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Carnival Cruise Line
Obtain your Electronic Documents in 5 simple steps on Carnival?s website: 1. Complete Carnival?s Guest Information forms 2. Set up your onboard expense account 3. Accept your cruise ticket contract 4. Print your ?Funpass? 5. Print your electronic documents* To get started, log onto https://mydocuments.carnival.com/signin.aspx You'll need to provide your Carnival Cruises booking # (which can be found on your invoice), sale date, and ship name to access your reservation. Steps 1-4 can be done at any time, but step #5 is only available to those bookings that are paid in full. * Your electronic documents will be displayed using Adobe Acrobat Reader. If you do not have this application on your PC, you will need to download it by clicking Carnival?s Need a PDF Viewer link.
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Celebrity Cruise Line
Obtain your Electronic Documents ("Xpress Passes") in 4 simple steps on Celebrity Cruises website: 1. Complete Celebrity?s Personal and Travel Information Forms 2. Confirm your Cruise Ticket Contract 3. Set up your Onboard Expense Account 4. Print your Electronic Documents ("Xpress Passes") To get started, log onto http://www.celebritycruises.com/, click Before Your Cruise then Online Check-In. You'll need to provide your Celebrity Cruises reservation # (which can be found on your invoice), departure date and ship name to access your reservation. Steps 1-3 can be done at any time, but step #4 is only available to those bookings that are paid in full.
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Royal Caribbean Cruise Line
Obtain your Electronic Documents ("Set Sail Passes") in 4 simple steps on Royal Caribbean's website: 1. Complete Royal Caribbean?s Guest Information Forms 2. Set up your Onboard Expense Account 3. Confirm your Cruise Ticket Contract 4. Print your Electronic Documents ("Set Sail Passes") To get started, log onto http://www.royalcaribbean.com/home.do , click Before You Board then Online Check-In. You'll need to provide your Royal Caribbean reservation # (which can be found on your invoice), departure date, and ship name to access your reservation. Steps 1-3 can be done at any time, but step #4 is only available to those bookings that are paid in full.
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Azamara Cruise Line
Obtain your Electronic Documents ("Xpress Passes") in 4 simple steps on Azamara's website: 1. Complete Azamara?s Personal and Travel Information Forms 2. Confirm your Cruise Ticket Contract 3. Set up your Onboard Expense Account 4. Print your Electronic Documents ("Xpress Passes") To get started, log onto http://www.azamaracruises.com/, click Before Your Cruise then Online Check-In. You'll need to provide your Azamara Cruises reservation # (which can be found on your invoice), departure date,and ship name to access your reservation. Steps 1-3 can be done at any time, but step #4 is only available to those bookings that are paid in full.
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Norwegian Cruise Line
Obtain your Electronic Documents ("eDocs") in 2 simple steps on Norwegian's website: 1. Complete your online check in 2. Download your tickets ("eDocs") To get started, log onto https://www.ncl.com/nclweb/secure/bookedGuestLanding.html . If you already have a ?My NCL? account, login; otherwise, create an account by providing your Norwegian reservation # (which can be found on your invoice), sail date, and ship name. Step 1 can be completed at any time, but step #2 is only available to those bookings that are paid in full and within 60 days of departure.
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Holland America
Obtain your Electronic Travel Documents ("Express Docs") in 4 simple steps on the Holland America website: 1. If you already have a Holland America account, login; otherwise create an account 2. Access the online check-in and complete the Embarkation forms 3. Set up your account for onboard purchases 4. Print your Electronic Travel Documents (?Express Docs?)* To get started, visit http://www.hollandamerica.com/cruise-vacation-planning/OnlineCheckIn.action. You?ll need to provide your Holland America booking # (which can be found on your invoice) and your last name to access your reservation. Steps 1-3 can be done at any time (up until 3 days prior to departure), but step 4 is only available to those bookings that are paid in full. * ?Express Docs? are not available for Grand Voyages and Alaska Cruisetours; those reservations will receive hard documents in the mail.
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